Refund Policy

All medical, wellness, and spa services rendered by Aquarius Medical Spa are provided on a strictly non-refundable basis once the service has been performed. This includes, but is not limited to:

• Intravenous (IV) vitamin and nutrient therapy
• Hormone replacement therapy (HRT) consultations and treatments
• Laboratory services, blood draws, and diagnostic testing
• Medical and wellness consultations
• Injection therapies (e.g., PRP, peptides, vitamins)
• Spa and aesthetic treatments
• Physical therapy and AllCore sessions
• Cryotherapy sessions
• Any other service performed by or at the direction of Aquarius Medical Spa clinical staff

By accepting services, you acknowledge that medical and wellness treatments are personalized to you and cannot be reversed, returned, or resold. Dissatisfaction with a clinical outcome, treatment result, or the subjective experience of a service does not constitute grounds for a refund, as individual results vary and cannot be guaranteed.

We understand that unexpected circumstances arise. To respect the time of our clinical staff and other patients, we ask that you provide advance notice if you need to cancel or reschedule.

• Cancellations with 24 or more hours’ notice: No cancellation fee will be assessed. Any pre-payment or deposit may be applied to a rescheduled appointment.
• Cancellations with less than 24 hours’ notice: A cancellation fee of up to the full cost of the scheduled service may be assessed at our discretion.
• No-shows: Patients who fail to appear for a scheduled appointment without any prior notice may be charged the full cost of the scheduled service. Repeated no-shows may result in a requirement for prepayment of future appointments or termination of the patient relationship.

Cancellation fees are not refundable and will not be applied as credit toward future services. We reserve the right to modify this cancellation policy with reasonable notice.

Pre-paid service packages and bundles are non-refundable once purchased. Unused sessions within a package may be transferred to another scheduled appointment but may not be redeemed for cash or credit. Package sessions have no cash value and expire as specified at the time of purchase. Aquarius Medical Spa is not responsible for unused package sessions that expire due to inaction by the patient.

In the event that Aquarius Medical Spa discontinues a specific service included in a pre-paid package, we will make reasonable efforts to substitute a comparable service of equal value. If no comparable substitute is available, we will issue a credit toward other available services.

Consultations or services that have been paid for but never rendered may be eligible for a refund or account credit, subject to the following conditions:

• A written refund request must be submitted to Aquarius Medical Spa within 30 days of the original payment date.
• The service must not have been initiated, partially performed, or associated with any clinical preparation or lab work ordered on your behalf.
• Refund requests submitted after 30 days of the payment date will be considered for account credit only, at our sole discretion.

Approved refunds for unused prepaid services will be issued to the original form of payment within 10 business days of approval. We are not responsible for delays caused by your financial institution.

Due to health, safety, and regulatory requirements, all supplement, nutraceutical, and personal care product sales are final. We do not accept returns of opened or used products under any circumstances.

If you receive a product that is damaged, defective, or incorrect, please contact us within 5 business days of receipt at [email protected]. We will arrange for a replacement or account credit for verified defective or incorrect items.

We encourage patients to contact us directly to resolve any billing concerns before initiating a dispute with their financial institution. Please contact our billing team at [email protected] and we will make reasonable efforts to resolve the matter promptly.

If you believe an unauthorized or fraudulent charge has been made to your payment method, you should contact your card issuer in accordance with that institution’s dispute resolution procedures. Aquarius Medical Spa will cooperate fully with any investigation conducted by a card network or financial institution.

Initiating a chargeback for services that were rendered as agreed, or for amounts that fall within this Refund Policy’s non-refundable provisions, constitutes a breach of these terms. In such circumstances, Aquarius Medical Spa reserves the right to: (a) dispute the chargeback with supporting documentation; (b) suspend or terminate your access to future services; and (c) pursue recovery of the disputed amount and any associated fees through lawful means, including referral to a collections agency or legal proceedings.

All refund requests must be submitted in writing. To request a refund or account credit, please email [email protected] with the subject line "Refund Request" and include the following information:

• Your full legal name and date of birth
• The date of the transaction or service
• The amount paid and the form of payment used
• A description of the service or product and the reason for your request

We will acknowledge receipt of your request within 3 business days and provide a determination within 10 business days. All refund determinations are final. This policy does not limit any rights you may have under applicable Arizona or federal consumer protection law.

Nothing in this Refund Policy is intended to limit or waive any rights you may have under applicable Arizona or federal consumer protection law, including but not limited to the Arizona Consumer Fraud Act (A.R.S. § 44-1521 et seq.). To the extent any provision of this policy conflicts with applicable law, the requirements of applicable law shall control.

Questions or complaints regarding this Refund Policy may also be directed to the Arizona Attorney General’s Consumer Protection Division or the Arizona Medical Board, as applicable.

We reserve the right to modify this Refund Policy at any time. Material changes will be reflected by an updated "Last Revised" date at the top of this page. Your continued use of our services following any posted changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

For questions about this Refund Policy, please contact us at [email protected] or by phone at (480) 602-7772.